We want you to love our products as much as we do, but we get it! Things don't always work out. If you are not 100% satisfied with your purchase we gladly accept returns that are requested within 30 days of the order date for store credit or 20 days of the order date for a refund back to the original form of payment.

• All items must be unworn with product tags attached.  Returns will not be accepted if the hang tag is removed, if the product has been washed or worn. 
• Store Credit: A $6.95 return processing fee will be deducted from your store credit for all domestic returns. Your store credit will be sent as an e-gift card to the email on file.
• Refund: $16.95 return processing fee will be deducted from your refund for all domestic returns. You will be refunded via the method of payment used only. If you use a gift certificate to partially pay for your order, the refund will firstly go back onto the gift certificate and any remaining balance will be returned to your alternative payment method. 
• Returns are processed within 7-10 business days of package receipt.
• Please note we are only able to issue one return label per order. Due to this, please ensure all items you are looking to return are included in the return request form. 
• All items sold at a discount are final sale. This includes all items located on our "sale" page, where both the original price and discount price are shown on the product page. Order using discount codes on full priced items are eligible for return.
• Original order shipping costs are non-refundable.
• If a package is "returned to sender" due to an address error, your item will be refunded but a $30 charge will be taken out of the refund to cover shipping costs.

Returns are processed within 7-10 business days of package receipt. If you selected store credit, you will receive an email with your e-gift card. If you selected refund, your refund will be issued back to your original payment method. Please note, your banking institution may require additional days to process your refund.

We have extended our return window allowing all orders from Nov 15-December 15th to be returned until January 5th for store credit only. If you email after January 5th for an order placed during this time period, we cannot accept the return. Thank you for your understanding!

Ready to start a return? Have your 5 digit order number and shipping zip code, phone number or email ready. Click on the link to start the return and generate your return label: STARFIT RETURN PORTAL

Due to high turnover of stock we do not offer exchanges at this time. If you have purchased an item but want a different size or color, we recommend:

1. Processing a return for your item ASAP and select store credit
2. Once your return has been processed, you will receive an email with your store credit
3. Use your store credit to re-purchase the item

Please note that items sell out quickly, so we cannot guarantee that the item you want will still be available by the time your return is processed. If you think an item may sell out we recommend you re-purchase the item before returning your order.

All international orders are final sale and ineligible for return.

LOST/STOLEN/DAMAGED PACKAGE:

Good news- if you purchased Route at checkout, you're covered!

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

If you purchased Route Protection and need to file an insurance claim for a shipping issue, click below & use the Route ID number found in your Route confirmation email: https://claims.route.com/

MISSING/INCORRECT ITEM:

Although we aim for perfection, unfortunately mistakes happen! Please process a return through our return portal here: STARFIT RETURN PORTAL. You will be required to upload an image of the incorrect product which will be reviewed by our team in 2-5 business days. If accepted, we ask that you ship back the incorrect item and we will send out the correct item free of cost. If the item sold out, you will be issued a full refund.

INCORRECT ADDRESS/RETURN TO SENDER:

If a package is "returned to sender" due to an address error, your item will be refunded but a $30 charge will be taken out of the refund to cover shipping costs.