FAQs


How long does it take for my order to be processed/shipped?

Due to being a small business, please allow up to two weeks for your order to be processed. Once your order has been shipped, you will receive an email with the tracking information. We only ship out packages Monday-Friday, excluding holidays. We do not ship out packages on weekends.

What's your return policy?

Unfortunately, all orders are final once placed so returns are not available. However, you can exchange your item for a different size!

Can I exchange an item?

Yes! However exchanges must be made within 14 days of order delivery, and all shipping fees are to be paid for by the customer.

Do you offer free returns/exchanges?

At this time we do not offer free returns/exchanges.

How does sizing run?

Sizing is standard unless otherwise stated in the product description. For exact measurements, please reference the sizing page!

Do you offer free shipping?

Only on orders over $120 with the code FREESHIP 

How do I change or cancel my order?

Unfortunately, all orders are final once they have been placed.

My package says it was delivered but I have not received it yet. What do I do?

Sometimes the status of delivery will update a bit prematurely. In the meantime, please check with your family members, neighbor or roommate to make sure they didn’t receive your package. Often when a customer can’t find a package it’s usually because someone else brought it in or a neighbor accidentally received it. If that is not the case you can email us at shopstarfit@gmail.com

When you do send us an email regarding a package not being delivered, we will confirm your address with you, as well as ask you to to file a claim with the mail service.

Please note: We will always do our best to assist you when there is a missing package however, after the package has shipped it is in the hands of UPS or USPS to deliver it to you as we do not have any control over the mail service.

How long does it take for my credit card to be refunded after I receive a refund notification?

After your return is processed with us, it can take 7-10 business days for your refund to show up on your card. If you notice after 10 business days that the refund has still not shown up on your card, please send us an email to shopstarfit@gmail.com.