FAQs


How long does it take for my order to be processed/shipped?

Please allow 1-3 business days for your order to be processed and shipped. Once your order has been shipped, you will receive an email with the tracking information. We only ship out packages Monday-Friday, excluding holidays. We do not ship out packages on weekends. However please note that there may be unexpected delays due to COVID-19!

Does the shipping time on the checkout page include processing time?

No! Please be aware that it takes 1-3 days for your order to be processed, which is not included in the estimated shipping time.

What's your return policy?

Please see here for our full Returns/Exchanges policy! We accept returns for store credit and you can start your return request here.

Can I exchange an item?

Currently, we are only accepting returns in the form of store credit so you will have to place a new order with the new items!

I emailed customer service, how long does it take to receive a response?

As a small business, customer service is our #1 priority and we aim to response to customers as soon as you can! Please allow 1-3 business days for a response. We do not answer emails on Saturday and Sunday.

Do you offer free returns/exchanges?

At this time we do not offer free returns/exchanges, the shipping fee will be taken out of the refund amount.

How does sizing run?

Sizing is standard unless otherwise stated in the product description. For exact measurements, please reference the sizing page!

Do you offer free shipping?

All orders over $60 ship free within the US! 

How do I change or cancel my order?

Unfortunately, all orders are final once they have been placed.

My package says it was delivered but I have not received it yet. What do I do?

Sometimes the status of delivery will update a bit prematurely. In the meantime, please check with your family members, neighbor or roommate to make sure they didn’t receive your package. Often when a customer can’t find a package it’s usually because someone else brought it in or a neighbor accidentally received it. If that is not the case you can email us at hello@shopstarfit.com

When you do send us an email regarding a package not being delivered, we will confirm your address with you, as well as ask you to to file a claim with the mail service.

Please note: We will always do our best to assist you when there is a missing package however, after the package has shipped it is in the hands of UPS or USPS to deliver it to you as we do not have any control over the mail service.

How long does it take to be given store credit?

Once your package is delivered, it can take up to 1-2 weeks for your store credit gift card to be issued.