We happily accept returns in original condition (unused, unworn, and unaltered) with tags attached for either a refund or store credit.

All return requests must be made within 30 days after the order date for store credit, or 20 days for a refund back to the original payment.

Please be patience, as the refund or store credit will be processed within 14 business days from the date of the returned package. We can only process a refund back to the original payment method and we charge a returns processing fee of $6.95 for store credit or $16.95 per return order. We do not refund any shipping fees.Route Shipping is non-refundable even if a product is returned.

Looking to start a return? No problem! Have your 5 digit order number and shipping zip code, phone number or email ready. Click on the link to start the return and generate your return label: STARFIT RETURN PORTAL

For store credit, returns must be made by 30 days from purchase date. For a refund back to the original payment method, returns must be made by 20 days from order date.

The returns processing fee helps to cover in part the cost of the shipping label that we provide to send your order back to our receiving team.

Orders returned for a store credit will incur the returns processing fee of $6.95, while orders returned for a refund is a $16.95 fee.

All international orders are final sale and ineligible for return.

All items sold at a discount are final sale, no exceptions. This includes all items located on our "sale" page, where both the original price and discount price are shown on the product page. Order using discount codes on full priced items are not categorized as sale items and are eligible for return.

Due to high turnover of stock we do not offer exchanges at this time. If you have purchased an item but want a different size or color, we recommend:

1. Processing a return for your item ASAP and select store credit
2. Once your return has been processed, you will receive an email with your store credit
3. Use your store credit to re-purchase the item

• Please note that items sell out quickly, so we cannot guarantee that the item you want will still be available by the time your return is processed. If you think an item may sell out we recommend you re-purchase the item before returning your order.

Returns are processed within 7-10 business days of package receipt. If you selected store credit, you will receive an email with your e-gift card. If you selected refund, your refund will be issued back to your original payment method. Please note, your banking institution may require additional days to process your refund.

We aim to have extremely quick processing and shipping! Orders are normally processed within 1 business day, but can take up to 3-5 business days.  Once your order has been shipped, you will receive an email with the tracking information. We only ship out packages Monday-Friday, excluding holidays. Please reach out if there are any further delays, as we occasionally experience shipping carrier delays out of our control!  

During peak holiday seasons or sale events, fulfillment may take a bit longer, so please allow up to 7 additional business days for delivery.

Please note that orders aren’t processed over the weekend, and any expedited order placed after 12:30 PM will be fulfilled on the next business day. 

Economy: 3-7 business days

Standard: 2-5 business days

Express: 2 days

Please note, these are the shipping timeframes and do not include our processing time.

We offer free standard shipping for US items over $75 pre-tax and pre-shipping. If your US order is under $75, our economy shipping can vary between $10-$12.

If your package is marked as delivered but you can’t locate it, don’t worry—our Route Shipping Insurance can help cover lost packages. We highly recommend keeping this insurance with your purchase for peace of mind. If you have Route Insurance, you can file a claim through this link: https://claims.route.com
Before reaching out to Route, here are a few steps you can take:

1. Allow 24 hours after the delivery confirmation, as packages sometimes arrive shortly afterward.
   
2. Contact your local post carrier and speak directly to your postal worker, as they may remember where they left your package.
   
3. Ensure your mail area is secure, and consider leaving a note requesting that packages not be left unattended.
   
4. Check with your neighbors to see if they mistakenly collected your package.

If you’ve completed these steps and still can’t find your package, please visit the carrier to file a claim. Please note that we cannot be held responsible for orders marked as “Delivered” or for packages covered without Route Shipping Insurance.
To avoid future issues, ensure you provide a shipping address where someone can receive the package during the day if your mail area isn’t secure. For packages marked as “Delivered” but not received, an official non-emergency police report must be included with any claims.

Please note: We will always do our best to assist you when there is a missing package however, after the package has shipped it is in the hands of UPS or USPS to deliver it to you as we do not have any control over the mail service.

Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route's Package Protection can be added during checkout for a small fee. See more Route Customer FAQs.

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

Or, easily file a claim using this link: claims.route.com.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Please note: We refund the cost of the item(s) alone when approved. Shipping costs, taxes, and the Route premium are not included. Route also does not pay custom/duty fees.

1. Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered

2. Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.

3. Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

If you purchased Route Protection and need to file an insurance claim for a shipping issue, click below:

https://claims.route.com/

If you insured your order with Route at checkout, you will receive a confirmation email from Route with our order ID number and a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here.

No! You have the option to uncheck the Route box at checkout.

However, we highly recommend adding it for that extra peace of mind! With Route Protect and their free Route App, you can easily file a claim with their team if your shipment is deemed lost or stolen — with no movement in their tracking system after just 7 business days. No police reports are required by Route. Damaged shipments can also be reported immediately to Route.

For any additional comments, questions, or concerns, please email us at hello@shopstarfit.com

As a small business, customer service is our #1 priority and we aim to respond to customers as soon as we can! Please allow 1-3 business days for a response. We do not answer emails on Saturday and Sunday. We do not at this time have a business phone number, so please email hello@shopstarfit.com to contact customer service!

As a small business, customer service is our #1 priority and we aim to respond to customers as soon as we can! Please allow 1-3 business days for a response. We do not answer emails on Saturday and Sunday. We do not at this time have a business phone number, so please email hello@shopstarfit.com to contact customer service!  

In order to keep things exciting and deliver new, trendy designs to our customers, Starfit has monthly "new drops". These are limited edition items that won't be restocked once they sell out. Our core collection items (listed under our website as Starfit Classics) are the only items that will consistently be restocked. Occasionally we make exceptions and have surprise restocks of a loved set, but this is rare! The best way to be notified if there is a restock is to follow our Instagram https://www.instagram.com/SHOPSTARFIT/

Unfortunately, all orders are final once they have been placed. To have the fastest shipping possible, orders are processed right away! Thank you for your understanding!

If your order has already been processed/shipped, we cannot make any changes as it is now with the courier. However you may be able to contact the courier (found on your tracking) to request any updates.  If your order hasn't shipped, we may be able to amend this for you. Contact us ASAP and we can see if we can update your details before your order is shipped. Please note, we cannot guarantee that any changes can be made due to the high volume of orders we ship out daily.

If the wrong delivery address is provided, we are unable to refund your purchase or replace the goods. If a package is "returned to sender" due to an address error, your item will be refunded but a $30 charge will be taken out of the refund to cover shipping costs.

All products are sold individually unless stated otherwise!

Once your package is delivered, please allow up to 10 business days for us to process your return. Once processed, your store credit will be issued via an e-gift card to the email used to place the order.

Please be sure to also check your spam folder. If you still have not received it, please email us at hello@shopstarfit.com!

We accept Visa, Mastercard, American Express, Discover, Apple Pay, PayPal, Affirm and Starfit gift cards.

We are unable to offer price adjustments and cannot apply discount codes to orders after they have been placed.

Yes! We offer a discount on our pajamas for brides! Use code "BRIDETOBE" for 15% on orders of 5+ pajama sets!

We have extended our return window allowing all orders from Nov 15-December 15th to be returned until January 5th for store credit only. If you email after January 5th for an order placed during this time period, we cannot accept the return. Thank you for your understanding!

Ready to start a return? No problem! Have your 5 digit order number and shipping zip code, phone number or email ready. Click on the link to start the return and generate your return label: STARFIT RETURN PORTAL

During busy sale periods like Black Friday and Cyber Monday, we ask for 3-7 business days to fulfill orders and 3-12 business days for delivery. However, once an order has shipped, it may still experience delays in transit, so please allow an additional 7 business days for delivery. 

Economy shipping cut off: 12/4

Standard shipping cut off: 12/10

Express shipping cut off: 12/15

Please note these cut offs are estimated and not guaranteed, as shipping delays out of our control may occur!

We understand your interest in a price adjustment, but unfortunately, we do not offer this option. During our sales periods, discounts are adjusted based on available inventory and this is not a policy we offer exceptions on. 

Once an order is placed, it is our policy that no changes can be made. Please be sure to review your order carefully before finalizing, especially during busy sale periods. If you contact our team to request a change, please note that we will assist to the best of our ability, but are most likely unable to accommodate any modifications, even if the request is made shortly after your order is placed.