I emailed customer service, how long does it take to receive a response?
As a small business, customer service is our #1 priority and we aim to respond to customers as soon as we can! Please allow 1-3 business days for a response. We do not answer emails on Saturday and Sunday. We do not at this time have a business phone number, so please email hello@shopstarfit.com to contact customer service!
Will *insert product name* be restocked?
In order to keep things exciting and deliver new, trendy designs to our customers, Starfit has monthly "new drops". These are limited edition items that won't be restocked once they sell out. Our core collection items (listed under our website as Starfit Classics) are the only items that will consistently be restocked. Occasionally we make exceptions and have surprise restocks of a loved set, but this is rare! The best way to be notified if there is a restock is to follow our Instagram https://www.instagram.com/SHOPSTARFIT/
How do I change or cancel my order?
Unfortunately, all orders are final once they have been placed. To have the fastest shipping possible, orders are processed right away! Thank you for your understanding!
How long does it take for my order to be processed/shipped?
We aim to have extremely quick processing and shipping! Orders are normally processed within 1 business day, but can take up to 3 business days. Once your order has been shipped, you will receive an email with the tracking information. We only ship out packages Monday-Friday, excluding holidays. Please reach out if there are any further delays, as we occasionally experience shipping carrier delays out of our control!
Does the shipping time on the checkout page include processing time?
No! Please be aware that it takes 1-3 days for your order to be processed, which is not included in the estimated shipping time.
What's your return policy?
Please see here for our full Returns policy! We accept returns for a refund or store credit within 20-30 days of the date the order was placed. You can start your return request here.
Can I return an item on sale?
If an item is marked as "sale", it is not eligible for return. These items will be shown in our sale page and have show both the original and sale price. Regular items ordered using a discount code does not count as sale and can still be returned. Please see here for our full Returns policy!
Do you offer exchanges?
Due to high turnover of stock we do not offer exchanges at this time. If you have purchased an item but want a different size or color, we recommend:
1. Booking a return for your item & selecting store credit
2. Once your return has been processed, you will receive an email with an e-gift card
3. Use your store credit to re-purchase the item
Please note that items sell out quickly, so we cannot guarantee that the item you want will still be available by the time your return is processed. If you think an item may sell out we recommend you re-purchase the item before returning your order.
I entered my shipping address wrong, can I change it?
If your order has already been processed/shipped, we cannot make any changes as it is now with the courier. However you may be able to contact the courier (found on your tracking) to request any updates. If your order hasn't shipped, we may be able to amend this for you. Contact us ASAP and we can see if we can update your details before your order is shipped. Please note, we cannot guarantee that any changes can be made due to the high volume of orders we ship out daily. If the wrong delivery address is provided, we are unable to refund your purchase or replace the goods. If a package is "returned to sender" due to an address error, your item will be refunded but a $30 charge will be taken out of the refund to cover shipping costs.
Do you offer free returns/exchanges?
At this time we do not offer free returns, a return processing fee of $14.95 will be taken out of the return amount for refunds or a $6.95 processing fee for store credit.
How does sizing run?
Sizing is standard unless otherwise stated in the product description. For exact measurements, please reference the sizing page!
Are your items sold as a set?
All products are sold individually unless stated otherwise!
Do you offer free shipping?
All orders over $75 ship free within the US!
My package says it was delivered but I have not received it yet. What do I do?
Sometimes the status of delivery will update a bit prematurely. In the meantime, please check with your family members, neighbor or roommate to make sure they didn’t receive your package. Often when a customer can’t find a package it’s usually because someone else brought it in or a neighbor accidentally received it. If that is not the case you can email us at hello@shopstarfit.com When you do send us an email regarding a package not being delivered, we will confirm your address with you, as well as ask you to to file a claim with the mail service. Please note: We will always do our best to assist you when there is a missing package however, after the package has shipped it is in the hands of UPS or USPS to deliver it to you as we do not have any control over the mail service.
How long does it take to be given store credit?
Once your package is delivered, store credit will be issued via an e-gift card. This will be sent to the email used to place the order immediately. Please check your spam folder. If you still have not received it, please email us at hello@shopstarfit.com