We get it, things don't always work out how we wanted them to! Follow the instructions below to start your return!
+ Option 1: E-Gift Certificate = $10 savings (compared to refund)!
- $5 USD will be deducted from your store credit for the cost of the return shipping (instead of $15 for a refund). The cost of the item(s) being returned minus the shipping cost will be issued in the form of an e-gift card, sent to the email on file.
+ Option 2: Refund
- $15 USD will be deducted for the cost of the return shipping. The cost of the item(s) being returned minus the shipping cost will be refunded back to your original form of payment.
- We gladly accept returns that are requested within 25 days of the order date.
- You will be refunded via the method of payment used only. If you use a gift certificate to partially pay for your order, the refund will firstly go back onto the gift certificate and any remaining balance will be returned to your alternative payment method.
- Once we receive your return, please allow 5-10 business days for your return to be processed. We will email you and let you know that your return has been processed.
- Please note we are only able to issue one return label per order. Due to this, please ensure all items you are looking to return are included in the return request form.
- Original order shipping costs are non-refundable
CLICK HERE TO SUBMIT YOUR RETURN REQUEST!
We do not accept returns on the following items:
- Products in Sale page ~ Final Sale ~ End of Season Clearance
-Sales outside the US
All products must be returned;
- Unworn and unwashed
- Tags attached
- Free from make up and fake tan
- Free from any scent (including deodorant, perfume or washing powder).
EXTENDED HOLIDAY RETURN POLICY:
All holiday orders delivered in November and December will be acceptable to be returned for store credit until Jan 3rd. After Jan 3rd, the normal return policy of 14 days from order delivery will resume.
Due to high turnover of stock we do not offer exchanges at this time. If you have purchased an item but want a different size or color, we recommend:
1. Booking a return for your item
2. Once your return has been processed, you will receive a store credit
3. Use your store credit to re-purchase the item
Please note that items sell out quickly, so we cannot guarantee that the item you want will still be available by the time your return is processed. If you think an item may sell out we recommend you re-purchase the item before returning your order.
STARFIT makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a gift certificate or refund for the out of stock item.
If you think you have received a faulty or incorrect item, please contact us within 24 hours of receiving the package via our contact page with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault.
STARFIT does not accept returns on items damaged by general wear and tear. STARFIT reserve the right to determine a genuine fault in the clothing.
If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund / gift certificate
YOU RECEIVE AN INCORRECT ITEM
If you have received an item outside of your specified order, or an incorrect size or color, your order will be amended at no cost to you. Please contact us with any photos of the item and we will send you further information on how to proceed. We will work to get the correct item to you within a normal or express timeframe. If the item is out of stock we will refund you full cost of the item and all initial shipping costs.
When returning the incorrect item, please ensure due care is taken to return the item to the warehouse in its original condition. All returned goods must be unused and in their original condition.
RETURNS OUTSIDE THE USUnfortunately at this time we do not accept returns from outside the US